Nursing home abuse: how to file a complaint

On Behalf of | May 23, 2024 | Nursing Home Negligence |

Filing a complaint about nursing home abuse in Delaware is essential to protect vulnerable loved ones. Understanding the process can help ensure concerns are addressed effectively.

Identifying abuse and neglect

Recognizing signs of abuse and neglect is crucial. Indicators include unexplained injuries, sudden behavioral changes, poor hygiene, and inadequate living conditions. Emotional abuse may cause depression or anxiety. Financial abuse might include unexplained withdrawals or changes in documents.

Preparing to file a complaint

Gathering information is the first step. Document incidents, noting dates, times, locations, and names of those involved. Take photos of visible injuries or poor conditions. Collect medical records and statements from witnesses. This documentation strengthens your complaint.

Filing the complaint

In Delaware, complaints can be filed with the Division of Health Care Quality (DHCQ) online, by phone, or by mail. When submitting a complaint, provide detailed information and evidence to support your allegations. The DHCQ will review the complaint. They may visit the nursing home, interview staff and residents, and review records to check its validity.

Ensuring follow-up

After filing, follow up with the DHCQ to track the investigation’s progress. Stay informed about findings and actions taken. If necessary, escalate the complaint or seek legal assistance to hold the nursing home accountable.

Protecting loved ones

By knowing what steps to take to file a complaint against a nursing home, you can help ensure that abuse is addressed and prevented in the future. This proactive approach can make a significant difference in the quality of care for nursing home residents.